Support Packages

At Norcon Computers Limited, we can provide a support package customised to your requirements. We employ directly all telephone support operatives and in house engineers. We do not subcontract any of our support services or use call centres.
Our Support Team is available 364 days a year at:

Helpdesk

Support from 9am to 5pm weekdays, 9am to 1pm Saturdays, 9am to 10am Sundays
364 days per year support
Software only, full Software/Hardware, 1st, 2nd and 3rd line support options available
Hardware loan systems deployed if units not repairable on site
Phone and remote connection support

On-site training & installation

We are fully trained ICRTouch Authorised Partners with many years experience to give the best support for ICRTouch products. 
Full installation and training services come as standard with your Response Epos system. Our trainers are all ex retailers with a wealth of knowledge of the sector you are operating in.
ICRTouch training by a technician on site or remote connection
Response Epos systems all pre loaded with our Internet “Remote” support software
Response Epos User Group regular meetings
Structured on line training sessions can be provided on your Response Epos System
System delivered READY TO TRADE
Full system survey and custom store system build
Individual Training Schedule will be produced and submitted for your approval
Full Home News Delivery Customer, data transfer service available
Free off site training can be provided at our Derby office

Home News Delivery data transfer

Customers with Home News Delivery (HND) can benefit from our data transfer service and training is provided with all EPoS systems combined with on-line video instruction and help desk support.
Norcon Computers Limited staff are highly experienced in the area of HND account data transfer, from manual or computer systems to NS4W. Data transfer requires our expertise in data entry and your expertise in your customer knowledge to achieve 100% accuracy. Our installer will then commission your live system, and provide complete training on-site or off-site depending on your requirements
Our data commissioning service is used by a number of our commercial partners who recognise the importance of accurate HND account data load and professional training
Should you decide to load your own HND account data, we will provide an up-to-date newspapers and magazine product file and a step-by-step set-up guide. You can then use our telephone helpline while you undertake this process
Get the Remote Support Software and News Slave setup instructions in our downloads section
Go to Downloads

Want to know more?

CONTACT US

Contact Us
08456 432 431
07736 782 242
Copyright © Norcon Computers Limited 2019
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